grub + travels + perspectives

Getting your NBI Clearance at Robinsons Otis

My lack of any type of proof of identification (SSS ID, TIN ID, Postal ID and the works) caught up with me as I struggled to at least get an NBI Clearance as early as possible. Before going to any NBI office, I decided to browse the internetz, looking for forums or blog posts that may help me find a faster way of obtaining this precious sheet of paper.

And with the recent revamp of the application process wherein everybody starts as a new applicant, we all heard stories on how people spent countless hours or worst, an entire day just to be accommodated. I thought, “There must be a better way to do this.” So, I removed all trace of laziness in my body and decided I will do this tomorrow. Hehe.

If you’re looking for the fastest way possible, you can try the online application. From what I’ve read in NBI’s official website, you will be asked to pay first using G-Cash (yey), fill out a form and will be asked to set an appointment. Voila! You can go to an NBI office and present your reference number to a special line for those who opted to apply online.

I’m still quite reluctant with this as I’ve never known anybody personally who tried this though I’m reading great reviews on some blogs. For whatever reason you don’t like to try the online application yet and would rather go to an NBI satellite office, one recommendation I can give you is go to Robinsons Otis. I read online  that there’s not much people there compared to those in Robinsons Galleria (crazy, line starts 4:00 AM!) or the Main office. I didn’t risk my efforts of not making it to the 500 per day quota so I went to Robinsons Otis yesterday.

Arrived there around 7:00 AM and I already saw a couple of people in line. I was 15th in line so I already knew I sure will be accommodated. The waiting was the hardest thing! I brought books to help me pass time but I just fiddled my phone the whole time until it ran out of power. Don’t forget to bring refreshments so you need not leave the line in case you get thirsty or hungry. The mall opened around 10:00 AM and we were instructed to go to the 2nd floor. We were given numbers as well to avoid confusing those who waited in line to those who just arrived and asked to sit in an area which was a couple of steps away from the NBI office itself.

We were handed forms and given specific instructions on how to fill it out. Reminders: Write legibly, bring a black ballpen and listen to the instructions provided to you as some information needs to be very specific. Also, they will need you to provide your height both in feet and centimeters and your weight both in pounds and kilograms so it would be better if you can convert beforehand. After a few minutes we were ushered to the office to start the process.

Step 1: Payment
PhP 115 was the amount to pay for Local Employment and Travel Abroad purposes. The fee depends on for what purpose the clearance will be used. It will be better if you can provide the exact amount so everything will be faster.

Step 2: Data Encoding
Hand the encoder the form you filled out together with your valid ID (one ID is okay, they even honor your recently expired NBI Clearance) and double check all the data on the monitor as it is inputted in their software. This is the very information that will appear on your NBI Clearance.

Step 3: Photo Capture and Biometrics
Give your receipt to the officer there and you will be instructed to lean on that white background they had set-up and look at the webcam. When it’s done, press your fingers on the biometrics starting with the right thumb.

Now, here’s the tricky part. You will be given back your receipt after. Don’t forget to check the back of the receipt if they stamped a date on it. I cannot fathom why they won’t tell you upfront that the date indicated at the back is the date you will be able to claim your clearance. Some people waited there clueless that they will not be receiving their clearance that day. If yours was not stamped, you can proceed to the next step.

Step 4: Releasing
Sit down, relax as this may take a few minutes and wait for your name to be called.

The whole process took me less than an hour, as usual, waiting in line ate more time. If you’re planning to go to Robinsons Otis, you may also go at a later time (some recommend after lunch), I’m sure your application will still be processed.

Any other questions?


1. What are considered as valid IDs?
Valid passport, School ID, Voter’s ID, TIN ID, Driver’s License, Philhealth ID, PRC License, Authenticated Birth Certificate, SSS ID, Alien Certificate of Registration, GSIS UMID, Senior Citizen ID, Postal ID, Previous Copy of NBI Clearance

2. Where are the other offices we can apply for NBI Clearance? 
a) NBI Clearance Center - U. N. Avenue, Ermita, Manila
b) Quezon City Hall - Makatarungan St. Diliman QC
c) Muntinlupa City, Alabang - Victory Shopping Center
d) Mandaluyong City Hall - Maysilo Circle, Mandaluyong City
e) SM SouthMall - Alabang Zapote Rd, Las Pinas 
f) Robinson’s Place Basement I - Ermita, Manila
g) Robinson’s Galleria Basement I - Ortigas Ave QC
h) Robinson’s Metro East Level 4 - Marcos Hi-way Pasig
i) Robinson’s Cainta Level 2 - Junction Cainta, Rizal
j) Robinson’s Novaliches - Novaliches, QC
k) Ever Gotesco Recto 3rd Flr Cinema 3 - Recto Ave, Mla
l) Ever Commonwealth 2nd Flr Cinema I - Comm., QC
m) Duty Free Fiesta Mall - N Aquino Ave Paranaque City

3. How do I get to Robinsons Otis?
If you're coming from Monumento, ride LRT 1 and get off at UN Avenue Station. Cross the street and you will see these vehicles there called "kuliglig" that can take you directly to Robinsons Otis for PhP10 per person. I read that you should avoid taking pedicabs because they charge way more. If you're around SM Manila, you can ride a bus (Pandacan Transport, I think) going to Pandacan and that bus drives by the mall.

4. For more information and clarification, where and how do we contact the NBI? 
- You can reach at telephone number 5261294 or at trunkline 5238231 local 5523, 5499 and 5502;
- Email at nbiclearance@nbi.gov.ph;
- You can text your questions regarding online application and G-Cash payment at 0917-5638052

You can also view this for more information.

Happy filing! :) 


  1. thanks for the info. you"ve enlightened me so much!

  2. Thanks trish.. Ill get mine tommorow..^^

  3. thanks for this info.. :))) .. i'll get mine this coming jul.30..

  4. Glad to be of help. Good luck! :)


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